Coming soon — private build
Sentiment intelligence from the conversations you already have.
DeltaSentio analyses customer and employee communications to reveal sentiment trends, early risk signals, and coaching opportunities — so teams can act sooner and improve faster.
Prefer email for now. We reply to all enquiries within 1–2 business days.
The problem
Traditional metrics like CSAT and NPS are useful — but they often fail teams when they need clarity the most:
They capture feedback after an interaction or issue has already happened — often too late to prevent churn, escalation, or repeat contacts.
Results vary based on timing, survey wording, and who chooses to respond, making it hard to compare scores reliably across teams or over time.
Scores are skewed by extremes, mood, and incentives — often reflecting the loudest responses rather than the true experience of most customers.
They don’t tell you what the sentiment is, how it’s changing, or why — which makes it harder to act early and improve confidently.
The solution
DeltaSentio turns conversations into measurable insight:
- Objective sentiment scoring — consistent measurement across channels and teams.
- Trend tracking — see improvement or decline over time, not just snapshots.
- Early risk signals — spot emerging dissatisfaction before it escalates.
- Coaching insights — identify what great looks like and replicate it.
Customer Support • CX • QA • Ops • People & Coaching teams — especially anyone working from ticketing systems, chat transcripts, email threads, or internal comms.
Designed for signal, not noise
A simple landing page doesn’t need fake numbers — but it can communicate measurable outcomes. Here’s what teams typically want to improve:
How it works
Keep it simple: import or connect data, analyse sentiment, act on insights.
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Step 1Ingest conversations
Pull in tickets, chat transcripts, email threads from systems you already use.
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Step 2Measure & trend sentiment
Score sentiment consistently and track how it changes over time.
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Step 3Act with confidence
Identify risk, surface coaching opportunities, and measure whether changes actually improve outcomes.
What teams want from sentiment analytics
Early conversations with operators tend to sound like this:
“We don’t need more dashboards — we need a reliable early-warning system for sentiment shifts.”
“CSAT is useful, but it’s too slow. We want to see sentiment trends week-by-week and know what’s driving them.”
“Coaching is hard when quality feels subjective. We need consistent signals to help agents improve fairly.”
FAQ
No — it complements them. DeltaSentio helps you understand sentiment directly from conversations, so you can act earlier and connect improvements to real interactions.
The goal is “no.” DeltaSentio is designed to work from the systems and workflows you already use.
We’re prioritising the most common customer support and internal comms sources first. If you join early access, tell us what you use and we’ll factor it into the roadmap.
We’re currently in private build. Email us to request early access and we’ll share next steps.
Want to shape the early version of DeltaSentio?
Get early access, share your use case, and help us build the clearest sentiment signal for modern teams.
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